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We have a two week cancellation policy. you may cancel your reservation without penalty up until two weeks prior to your stay. If you cancel within two weeks of your stay, every effort will be made to rent your room for you, however if we are unable to rent your room, you will lose your deposit. If you check out prior to your original check out date, or are a no show, you will be charged for the entire stay.
If you have questions, you can call us anytime at 808-935-6789 or you can email us at waterfall@hilo.net. If you need to mail items to the Inn, please use either UPS or FEDEX and mail to our physical address.
Len SuttonĀ
100 Kulaniapia DriveĀ
Hilo, Hawaii 96720
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