Policies

 
 

rates

Our rates fluctuate in response to supply and demand, so we recommend booking early to ensure you have the best selection of rooms for your dates.

We strongly recommend staying 2 or more nights, and offer 15-25% discounts on multi-night stays, and additional savings on package rates.

Our Adventure Club and Full Experience are more inclusive package rates that offer incredible value for guests who do not want to plan every detail of their trip, while taking advantage of our expert guide team and personal concierge services.

  • Adventure Club

    • 3 night minimum, discounted room rates.

    • One (1) Adventure per guest, with additional Adventures at Club Rates (25% off).

    • One (1) Farm-to-Table dinner at The Table. One additional dinner included for each night after the 3rd.

    • Advance booking window, refundable until 30 days out.

  • Full Experience

    • 3 night minimum, discounted room rates.

    • Two (2) Adventures per guest, with additional Adventures at Club Rates (25% off).

    • Three (3) Farm-to-Table dinner at The Table.

    • One (1) Premium Tour (helicopter, etc).

    • Advance booking window, refundable until 30 days out.

  • Bed and Breakfast

    • 15% off stays of 2+ nights (fully refundable until 30 days out).

    • 25% off stays of 3+ nights (fully refundable until 30 days out).

    • Please note, 3rd party room-only bookings are always non-refundable and cannot be changed, so if you book third party we also recommend you purchase trip insurance.

 

changes and refunds

Please check your rate when booking. Most direct rates are refundable, but some promotional rates, and all third party rates are non-refundable. You can see the details of your rate when booking. In general, our cancellation policies follow the following guidelines:

  • Direct Bookings

    • Bed and Breakfast: 50% deposit, refundable until 30 days out

    • Adventure Club : 50% deposit, refundable until 30 days out

    • Full Experience: 50% deposit, refundable until 30 days out

    • Promotional / Group Rates: fully prepaid, non-refundable

  • Third Party / Registered Travel Agents:

    • Room Only Rates: fully prepaid, non-refundable (includes $10/day credit towards waterfall rappelling activity)

    • Same as Direct for package rates when booked through IATA agents.

 

extra guests

All of our standard rates are for double occupancy. Additional guests are $50/night. This fee covers breakfast and bedding. Adults will also be charged our standard amenity fee upon arrival.

 

amenity fee

$10 / adult / night amenity fee (waived for children) provides for a complimentary beverage during happy hour, off-the-grid high speed WiFi, recreational water equipment (kayaks, stand up paddle boards, etc), bicycle usage along Kulaniapia Dr, tour of Kulaniapia Farms, and little bits of Aloha throughout your stay.

Effective May 1st, 2018.

 

activity cancellations

All of our activities run rain or shine, and we do not offer refunds for weather. However, we may cancel your adventure due to unsafe conditions or staffing, and in those cases, guests receive a full refund for individually purchased activities.

Guests may cancel activity reservations with the following advance notice:

  • 48 hours for up to two guests

  • 72 hours for three or more guests

 

travel agents and comissions

Our Adventure Club and Full Experience package rates are commissionable, subject to the following conditions:

  • Travel agents must contact us in advance to get their IATA number on file. We do not accept IATA numbers or requests for compensation after reservations are made. Approved agents receive access to our sales guide and fact sheet.

  • Full guest contact info must be provided, as txt and email are actively used in managing our in-house guest experience.

  • Commission rates are as follows:

    • 5% on your first 5 bookings (we will help you sell during this time)

    • 10% on your next 5 bookings

    • 15% on all bookings thereafter